FAQ
ABOUT US
We have been a frozen dim sum supplier for many years. We started as a dim sum factory for THE OG Ipoh dim sum restaurant. We have supplied to many customers ever since such as hotels, chain restaurants and dim sum cafes. This time we want to supply directly to you and cut out the middlemen. This means more affordable prices but same high quality dim sum.
All our products are halal and we are ISO 22000:2018. We only use the best and freshest ingredients when cooking.
PRODUCTS
Cooking Instructions
If you want to enjoy the absolute best quality of our products, we suggest you follow the cooking instructions on the label of each packaging. Cooking times might vary by cooking/steaming/frying equipment. But as a guideline, if the dim sum is steaming hot on the inside it is good to go.
How to cook dim sum from frozen
Traditional method will yield the best quality dim sum but will take a little more time and effort.
Express method is way quicker and simpler and will yield similar quality dim sum. Personally, we recommend the express method.
Traditional methods (Steam/Fry):
For products that require steaming:
- Prepare water in a pot and bring to a boil.
- Pour some oil on a plate and place frozen dim sum on it.
- Steam according to time shown on packaging usually about 8 to 10 minutes. Actual time may vary depending on your steamer.
- Carefully remove from steamer and enjoy!
*Please note that the ‘steam’ function on most microwave ovens do not actually steam your food. This section only applies to true steaming methods like boiling water in a pot and placing a steaming rack on top of it or a household steamer.
For products that require frying:
- Heat oil to 180C. It is recommended to have enough oil in the pan for a more even cook.
- (Optional) Prepare an empty plate and clean kitchen rolls for plating the fried dim sum.
- Fry for the time shown on the packaging, remove and enjoy!
If using air fryer :
- Preheat your air fryer to the baking temperature stated on the packaging (around 5 minutes).
- Depending on your fryer’s capacity and how many you are trying to cook, add all or some of the dim sum into the basket. Do not overcrowd the basket. Adding extra oil is not necessary.
- Air fry for a few minutes less than what is called for in baking time. For example if a 15 minute bake time is called on the packaging, air frying for 12 minutes will be sufficient. Be sure to keep an eye out. Alternatively just check every now and then to see if its crispy and if the interior is hot, then its good to go.
Express methods (Microwave/Bake):
Here we substitute steaming with microwaving and frying with baking. This is much easier and requires far less work. Do not use the ‘steam’ function on your microwave.
For products that require Microwaving:
- Place dim sum together with the included plastic tray in the microwave and cook on HIGH. Follow the time shown on the packaging. Do note that this time is only accurate for 800W microwaves. For other wattage, see here.
- Carefully remove tray from the microwave and enjoy!
For products that require baking:
- Preheat oven to the temperature shown on the packing.
- Place dim sum on baking tray and bake for the time shown on the packaging.
- Carefully remove tray from the microwave and enjoy!
Are your products halal?
How do I purchase your products?
Step 1: Click here and add the products you would like to cart.
Step 2: Check out and fill in delivery details including picking a date and time.
Step 3: We will ship your products out during your selected time slot. We will notify you before we send it to you.
Step 4: Receive and enjoy.
Alternatively, we list our products on Foodpanda and Grab. Due to limited locations you will only see the listing if you are closeby. We currently only serve Sunway and KL area on Foodpanda/Grab.
To find us on Foodpanda:
- Open the Foodpanda App. Download from App Store or Play Store if you don’t have it.
- Click here (Subang Jaya/Sunway Area) or here (KL Area)
- Alternatively, enter your address if it is not already entered.
- Tap on “Shops” category.
- In the search bar type Hilltown. If you dont see any then you are out of our delivery area set by Foodpanda.
- Alternatively if you are out of our delivery area, we might be able to delvier to you if you place an order on this website.
To find us on Grab :
- Open the Grab App. Download from App Store or Play Store if you don’t have it.
- Click here (Subang Jaya/Sunway Area) or here (KL Area)
- Alternatively, enter your address if it is not already entered.
- Tap on the “Mart” icon.
- In the search bar type in Hilltown. If you see a text saying ‘Unavailable for Delivery’ it means you are out of our delivery area set by Grab.
- Alternatively if you are out of our delivery area, we might be able to delvier to you if you place an order on this website.
DELIVERIES
How are you going to deliver the products?
Where do you deliver to?
Can I make changes to my delivery date/timing?
How much do you charge for shipping?
There is no minimum order amount as a flat shipping fee will be charged for delivery.
We currently offer tiered discounts on shipping fees as follows:
Order Value | Discount on Shipping Fee | What YOU pay for shipping |
RM35 and below | N/A | RM10.00 |
Above RM35 but under RM65 | RM5 OFF | RM5.00 |
RM65 or more | RM10 OFF | FREE Delivery |
Shipping discounts are applied automatically as soon as you meet the order value requirements (order value is calculated after all promotion discounts/coupons)
PAYMENTS
What are your payment options upon checkout?
We accept FPX from various local banks; VISA and MASTERCARD credit cards are accepted as well.
TOOLS